Privacy Policy
Marmalade Solutions Last updated: 07/09/2026
1. Who We Are
Marmalade Solutions ("we", "us", "our") operates www.marmaladesolutions.com (the "Site"). We are the data controller for personal data collected through this Site.
Contact: max.lansley@marmaladesolutions.com
Registered office: 2, Teak Drive, Kearsley, BL4 8RR . Company number: 16166429.
This policy explains what personal data we collect, why, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. What Data We Collect
We collect personal data in the following ways:
a) When you contact us directly If you use our contact form, or email us, we collect the information you provide — typically your name, email address, company name, and the content of your message.
b) Automatically, through your use of the Site Like most websites, our Site (hosted on Squarespace) automatically collects certain technical information when you visit, including your IP address, browser type, device information, pages visited, and referring website, typically via cookies and similar technologies. See Section 6 (Cookies) below.
We do not knowingly collect financial, health, or other special category data through this Site.
3. How We Use Your Data
We use the personal data we collect to:
Respond to your enquiry and communicate with you about our services.
Understand how visitors use our Site, so we can improve it.
Maintain the security and proper functioning of the Site.
Comply with our legal obligations.
We do not use your data for automated decision-making or profiling.
4. Our Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
Legitimate interests — to respond to enquiries, operate and improve the Site, and pursue new business relationships, provided this does not override your rights and interests.
Consent — where you have explicitly agreed, for example to non-essential cookies.
Contract — where processing is necessary to take steps towards, or perform, a contract with you (for example, if your enquiry leads to a client engagement).
Legal obligation — where we are required to retain or disclose data by law.
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
Service providers who help us run the Site and our business, such as our website host (Squarespace) and email provider, who process data on our behalf under their own data processing terms.
Professional advisers (e.g. accountants, solicitors) where necessary.
Authorities, where required by law or to protect our legal rights.
Some of these providers may process data outside the UK/EEA. Where this happens, we rely on appropriate safeguards, such as Standard Contractual Clauses or the provider's participation in an approved data transfer framework.
6. Cookies
Our Site may use cookies and similar technologies to operate correctly and to understand visitor behaviour (for example, via Squarespace's built-in analytics). Cookies are small text files stored on your device.
We use:
Essential cookies — required for the Site to function, which cannot be switched off.
Analytics cookies — help us understand how visitors use the Site, used only with your consent where legally required.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site functions.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy — typically:
Contact form / enquiry data: retained while we are in discussion with you, and for a reasonable period afterwards in case you re-engage, then deleted or anonymised.
Data relating to an active client engagement: retained in line with our contractual and legal obligations (e.g. for accounting and tax purposes, generally up to 6 years).
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, in certain circumstances.
Object to or restrict our processing of your data.
Request a copy of your data in a portable format.
Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at max.lansley@marmaladesolutions.com. We will respond within one month, as required by law.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk, if you believe we have not handled your data properly.
9. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
This Site is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Marmalade Solutions max.lansley@marmaladesolutions.com